posted this on December 17, 2010 15:05
Note: You may also like to learn more about conversion problems (conversion happens after you've uploaded your document).
My document doesn't upload
The universal solution
Our service is always very reliable. If you experience problems with upload the problem is most likely on your end. In general, you should always try a different browser / internet connection / computer whenever possible. Often the problem can be solved with a little patience and experimentation.
If you are on a corporate or restricted network, it can be a problem to get your file through to our servers. Try the Simple Upload feature from the Upload page.
If Simple Upload also fails, you should try again from your home network. Or head down to Starbucks and use their wifi. Treat yourself to a tall latte while you're there.